FAQs

We currently offer delivery services only within the city of Kaiserslautern. Delivery availability depends on your postal code (PLZ). Eligible areas and delivery charges will be displayed during checkout.

Delivery charges vary based on your location within Kaiserslautern:

  • Selected postal codes qualify for free delivery.
  • Other areas may incur delivery charges based on distance and order value.All delivery costs will be calculated at checkout.

We deliver on [Insert Delivery Day 1] and [Insert Delivery Day 2] each week. Delivery days may change during holidays or special occasions.

Click & Collect allows you to place your order online and pick it up from our store personally. Simply select Click & Collect at checkout, complete your payment online, and pick up your order at the store.

Once your Click & Collect order is placed and payment is confirmed, you will receive a confirmation email stating:
"Your order will be ready for pick up in 2 hours."

Click & Collect orders can be placed every day until a specific cut-off time, ensuring pick-up before our store closing time at 6:00 PM. Orders placed after the cut-off time will not have the Click & Collect option available.

No. All Click & Collect orders must be paid online at the time of order placement through our secure payment gateways.

For perishable items like fruits, vegetables, and frozen products:

  • Orders must be collected within 2 days of order confirmation.
  • If not collected within this time, the store may use these products for other customers.
  • As compensation, you will receive a store coupon redeemable only in-store.

Returns are accepted for unopened, non-perishable products within 14 days of purchase. Perishable items are non-returnable unless defective. Please contact us before returning any item.

For any questions or support:
Bharat Bazaar
Eisenbahnstraße 65
67655 Kaiserslautern, Germany
Email: [Insert Contact Email]
Phone: [Insert Contact Number]

Currently, we do not offer same-day delivery. However, we ensure timely delivery on designated days each week. You can also opt for Click & Collect if you need your order sooner.

We accept major debit/credit cards, PayPal, Klarna, and other payment gateways provided by Shopify. For Click & Collect, payment must be completed online during checkout.

We strive to keep our inventory updated, but availability may vary based on demand and supplier schedules. In rare cases of unavailability, we will contact you to suggest a suitable alternative or process a refund.

Modifications or cancellations can only be made before the order is processed. Please contact us immediately if you need to make changes.

Yes! If you're interested in placing a bulk or wholesale order, please contact us directly. We’d be happy to assist with custom quotes and availability.

Many of our products are suitable for vegetarian and/or Halal diets. Please check individual product labels or contact us for more detailed information.

At the moment, Click & Collect orders are processed for same-day pickup (within 2 hours). For specific timing needs, please leave a note at checkout or contact us directly.

Currently, our delivery area is limited to Kaiserslautern city. We are working to expand our reach soon — stay tuned for updates!